Shipping Policy
At Cisco's Food Products, we strive to provide prompt and reliable shipping services to ensure your orders are delivered in a timely manner. This shipping policy outlines our shipping procedures, rates, and delivery options.
Delivery and Shipment:
We offer door-to-door delivery services throughout South Africa via trusted third-party delivery partners.
Returns and Refunds
Cisco's Food Products is committed to customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 5 days of receipt to initiate a return or exchange.
Eligible items for return or exchange must be more that 75% full, in their original packaging, and in resalable condition (for items that can be resold).
No refunds will be issued if more that 50% of the product is consumed. Refunds will be conducted on a pro rata bases ie. if 50g of product is returned, only 50g of product will be provided or refunded.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds will be issued to the original form of payment within 5 business days of receiving the returned items.
Order Processing Time:
Orders are typically processed and dispatched within 1-3 business days from the date of purchase, unless otherwise stated. Please note that orders placed on weekends or holidays may be processed on the next business day.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email of your order, and our team will then send you an email containing your tracking number and link to track your order once the package is sent out to our third party delivery partner.
Delivery Issues:
In the event of any delivery issues or concerns, please contact our customer service team as soon as possible. We will work with our shipping carriers to resolve any issues and ensure your order is delivered to you promptly.
Shipping Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery errors. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by the customer.
Shipping Restrictions:
Some products may be subject to shipping restrictions or regulations due to their nature or ingredients. Please review product descriptions and shipping information carefully before placing your order.
Contact Us:
If you have any questions or concerns regarding our shipping policy or the delivery of your order, please contact us at:
Cisco's Food Products
27 Mint Road
Fordsburg, Johannesburg, 2092
Email: nuts@ciscos.co.za
Phone: 011 834 4728
